Pinly Help Center
How can we help?
Get unstuck fast. Pick a topic below to find your answer.
e.g. location not updating, cancel subscription, delete account
Getting started
From sign-up to the family map — your first steps in Pinly.
Location not updating
Fix it with settings tailored to each device.
Family groups
Create a group, join with a code, and manage members.
Alerts & SOS
Fix alert issues and learn how emergency SOS works.
Location history
Replay the day's route on the map.
Privacy
Hide your location and control who sees what.
Referrals
Invite a friend and you both get Premium.
Map status signals
What dimmed avatars, battery, and hidden marks mean.
Plans & billing
What Premium includes, plus subscriptions, restore, and referrals.
Account
Edit your profile, fix sign-in issues, or delete your account.
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